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Conflict Management & Resolution
Resolving Conflicts
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Discern the true source of the conflict. Frequently, unclear, dormant or unspoken issues need to be brought to the surface. |
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Raise consciousness about how each party is contributing to the conflict. Consider the impact of assumptions, values, beliefs, preferences, behaviors, etc. |
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Raise consciousness about larger system issues that may be contributing to the conflict. Consider the impact of role/goal definition, procedures, processes, etc. |
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Help the individuals involved to understand the other person’s perspective and needs. |
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Help the individuals to achieve emotional and behavioral self-awareness and management. |
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Help the parties to seek common ground and to determine alternative ways to meet their needs and resolve the conflict. |
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Guide the parties in the development of new behaviors. |
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